FAQ

How much does shipping cost?

Shipping is free on all orders within mainland France, Belgium, and Luxembourg.

When will I receive my order?

Orders are processed within 1 to 3 business days. The estimated delivery time is specified on each product page, generally between 7 and 15 business days.

How can I track my package?

Once shipped, you will receive an email with your tracking number.

Can I return a product?

Yes. You have 14 days from receipt to change your mind. All terms and conditions are detailed in our refund policy.

My product is defective. What should I do?

Contact us with your order number and a photo: we will offer you a replacement or a refund at no cost to you.

Is payment secure?

Yes, all payments are processed securely by our payment provider. We never have access to your bank details.